Feedback, Compliments and Complaints

We are continually looking to improve our services. Therefore, your feedback, both positive and negative, is always welcomed.

Complete our feedback form: Friends and Family Test (FFT)

This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice. You’ll be asked to fill in a short form which asks you about the experience you've had using our services.

This type of feedback is anonymous, which means we will not know who it is from.

There's a different way to make a formal complaint: please see the section below.

Join our Patient Participation Group

Our Patient Participation Group allows patients to get involved in what we do in the surgery.

Make a formal complaint or raise a serious concern

Most issues can be sorted out at the time they happen and with the person involved. You should try to resolve the issue this way before you submit a complaint.

If you cannot resolve the issue this way, you can submit a formal complaint.

Before you do this you can get free, confidential advice from your local Healthwatch team.